Guarantee arranged: STO Garant

To comply with the legally required warranty, Ride Up uses STO Garant, a warranty scheme recognized by the Netherlands Authority for Consumers and Markets (ACM). You can check this via the STO Garant participant page. All information about STO Garant can be found here www.sto-garant.nl.

You can read whether the STO Garant guarantee applies to each (travel) offer from Ride Up on this website. In the warranty scheme you can read what the warranty entails and which conditions apply. You can find this guarantee scheme on the STO Garant website.

The operation

If the STO Garant guarantee applies to your booking, you will not pay the travel price to Ride Up, but to the escrow account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Netherlands Authority for the Financial Markets (AFM). This third-party foundation guarantees your travel price until after your booking has ended. The travel price will be released to Ride Up the day after the tour. If Ride Up becomes financially insolvent before the end of your booking, STO Garant will carry out the guarantee. In the warranty scheme you can read how you can claim this in that case.